Privacy Policy
1. Introduction
Brothers Home Service Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020.
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our website or services.
2. Information We Collect
We may collect the following types of personal information:
- Name
- Contact details (phone number, email address)
- Address and job site details
- Service requests and enquiry details
- Payment and billing information (if applicable)
- Any other information you provide to us
3. How We Collect Information
We collect your information when you:
- Contact us via our website, phone, or email
- Request a quote or service
- Engage us for door supply, installation, or home services
- Interact with our social media or advertisements
4. How We Use Your Information
We use your information to:
- Provide and manage our services
- Respond to enquiries and prepare quotes
- Schedule and complete jobs
- Process payments and invoices
- Improve our services and customer experience
- Comply with legal obligations
- We may use your data for marketing purposes, you can opt out anytime
5. Sharing Your Information
We may share your information with:
- Employees and contractors involved in your job
- Suppliers and service providers (e.g., materials, delivery)
- Professional advisers (e.g., accountants)
- Authorities where required by law
We do not sell your personal information to third parties.
6. Storage and Security
We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access.
Your information may be stored electronically or in secure physical records.
7. Access and Correction
You have the right to:
- Request access to your personal information
- Request correction of any inaccurate information
To do so, please contact us clicking the button below.
8. Cookies and Website Data
Our website may use cookies or similar technologies to improve your browsing experience and analyse website traffic.
You can choose to disable cookies through your browser settings.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.