Return Policy

At Brothers Home Service Ltd, we are committed to delivering quality products and workmanship. This Return Policy outlines how returns, refunds, and exchanges are handled.

 
1. Change of Mind

• We do not accept returns for change of mind on:
  • Custom-made doors
  • Special-order products
  • Installed items
• For standard stocked items (not installed), returns may be considered if:
  • Requested within 7 days of delivery
  • Items are unused, undamaged, and in original packaging
• A restocking fee (up to 20%) may apply.
   
  2. Faulty or Damaged Products

If a product is faulty, damaged, or incorrect:

• You must notify us within 48 hours of delivery
• Provide:
  • Photos of the issue
  • Description of the problem

We will:

• Repair, replace, or refund (at our discretion)
• Work with the supplier where applicable

Note:

• Natural variations in materials (e.g., wood grain, color differences) are not considered defects
• Damage caused after delivery or due to improper use/installation is not covered
   
  3. Installation Services
• Once installation has been completed, the service is non-refundable
• If there is an issue with workmanship, please notify us within 7 days
• We will assess and rectify any verified workmanship issues
   
  4. Measurements & Customer Responsibility
• Customers are responsible for confirming measurements unless a site measure service has been provided by us
• We are not responsible for incorrect sizing if measurements were supplied by the customer
   
  5. Order Cancellations
• Orders cannot be cancelled once:
  • Production has started (for custom items), or
  • Goods have been dispatched
• Cancellation requests before this stage may incur costs already committed
   
  6. Refunds
• Approved refunds will be processed via the original payment method
• Please allow 3–7 business days for processing